Refund and Returns Policy
Thank you for shopping at maxio. We want you to be completely satisfied with your purchase. Please read this policy carefully to understand your rights and responsibilities regarding refunds and returns.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable Items
Certain types of items cannot be returned, such as:
- Perishable goods (like food, flowers, or plants)
- Customized or personalized products
- Digital products where the seal has been broken
- Personal care items
- Gift cards
Please get in touch with us if you have questions or concerns about your specific item.
Refunds
Once we receive your item and inspect it, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 6013 South 6th Boulevard, Detroit, Michigan 48207, United States.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact Us
If you have any questions about how to return your item to us, contact us:
- Email: [email protected]
- Phone: +1 (313) 876-1889
- Address: 6013 South 6th Boulevard, Detroit, Michigan 48207, United States
For more information about our policies, visit https://www.maxio.store.